FAQ

Five Talents Moving moving truck

Everything You Need to Know About Your Move

Moving can come with a lot of questions, and we’re here to provide clear, detailed answers. Whether you're wondering about pricing, scheduling, or how we handle your belongings, this guide will help you understand every step of the process. If you don’t see your question here, feel free to reach out—we’re happy to help!

Booking & Scheduling

  • We recommend booking your move 6-8 weeks in advance, especially during peak moving seasons (summer months and weekends). The sooner you book, the better chance we have availability for your preferred moving date. This also allows adequate time for planning. If you have a last-minute move, contact us as soon as possible, and we’ll do our best to accommodate you.

  • We operate 7 days a week from 9 AM – 9 PM and offer flexible scheduling, including after-hours and weekend moves to fit your needs.

Pricing & Payments

  • The cost of your move depends on several factors, including:

    • The distance of your move

    • The size and weight of your items

    • Any additional services such as packing or storage

    • The date and time of your move

    For the most accurate and up-to-date pricing, reach out to us directly for a free quote.

  • We accept credit cards, checks, and cash. Payment terms and deposit requirements will be discussed when you book your move.

Packing & Moving Process

  • Yes! We provide full-service packing and unpacking to ensure your belongings are secure and organized. If you prefer to pack yourself, we can supply high-quality packing materials.

  • We take every precaution to ensure your items arrive safely, including:

    • Padding and wrapping furniture

    • Using sturdy boxes and protective materials

    • Securing items inside the truck with straps

    • Careful handling by our trained movers

  • Yes, we have experience moving pianos, artwork, antiques, and other specialty items. Please let us know in advance if you have high-value or oversized items, so we can take the necessary precautions.

  • Yes, for safety and legal reasons, we cannot transport:

    • Hazardous materials (gasoline, propane tanks, chemicals)

    • Perishable food items

    • Firearms and ammunition

    • High-value personal documents or jewelry (we recommend you transport these items personally)

Moving Day & Delivery

  • To make your move go smoothly:

    • Pack and label your boxes ahead of time (if not using our packing services)

    • Disconnect appliances and secure loose cords

    • Set aside essentials (clothes, toiletries, important documents) for easy access

    • Clear pathways in your home for safe and efficient loading

  • While we take every precaution to provide safe transport, in the rare event of damage:

    1. Document the damage with photos

    2. Note it on your inventory list upon delivery

    3. Contact our team immediately to report the issue

    We’ll guide you through the claims process and work toward a resolution.

Storage & Long-Distance Coordination

  • Yes, we provide secure short-term and long-term storage options. Let us know your needs, and we’ll arrange safe storage for your belongings.

  • We don’t handle the transport ourselves, but we coordinate long-distance moves by working with trusted partners. We manage the entire process, from scheduling to logistics, to ensure a smooth transition.

General Moving Questions

  • To ensure you’re working with a trustworthy mover, check for:

    • Proper licensing and insurance

    • Customer reviews and testimonials

    • A transparent pricing policy with no hidden fees

    • A strong local reputation

Still Have Questions?

We’re happy to help! Contact Five Talents Moving today for personalized answers and a free moving consultation.